01
Information We Collect
We collect the information you enter in our enquiry form and the details you choose to send us by WhatsApp or email. These are the two sources this policy covers.
Enquiry form
| Field | What it contains |
|---|---|
| Name | The name you give us for the enquiry. |
| The number we use to reply to you on WhatsApp. | |
| The address we use to reply and send written quotations. | |
| Your Requirements | The bearing requirements you describe in your message. |
Messages you send by WhatsApp or email
When you contact us directly, we receive your contact details and whatever your message includes, such as:
- Model information: complete NTN model numbers and set markings.
- Machine information: machine model, bearing position and preload details.
- Order information: quantities, destination and delivery details, order numbers and photos sent to report a discrepancy.
02
How We Use Information
We use your information to respond to your enquiry and to complete any order that follows from it. The specific purposes are:
-
Process enquiries
Read your request and reply through the channel you used.
-
Issue written quotations
Prepare and send a quotation for the products and quantities you request.
-
Confirm specifications
Check model, set markings, precision, preload and bearing position with you.
-
Arrange shipment
Confirm the shipping method, dispatch and transport documents for your order.
-
Resolve receipt discrepancies
Review the order number and photos you send if labels, quantity or condition differ.
04
Storage and Protection
We keep personal information only as long as the purposes in this policy or applicable obligations require, and we take reasonable steps to protect it.
- Limited access: we restrict access to people who need the information for enquiries or orders.
- Reasonable safeguards: we use technical and organisational measures appropriate to the information we hold.
- Removal when no longer needed: we delete or anonymise information once it no longer serves these purposes.
- Internet transmission: no online transmission is completely secure, so please share only what your enquiry needs.
05
Your Rights
You can ask us about the personal information we hold about you. Depending on the law that applies to you, you may have the right to:
- Access the personal information we hold about you.
- Correct information that is inaccurate or incomplete.
- Delete information we no longer need to keep.
- Object to or restrict certain uses of your information.
- Withdraw consent where our use of your information relies on it.
To make a request, use the details in the privacy contact section. We may ask you to confirm your identity before acting on it.
07
Privacy Contact
Send privacy requests and questions about this policy to Spindle Applications Company by email or post. Please state your request and the email address or WhatsApp number you used with us.
Make a privacy request
-
Email
info@ntnjp.com -
Postal address
1501 East Woodfield Road, Suite 400E, Schaumburg, IL 60172, USA
Looking for bearings rather than privacy information? View NTN bearing products or return to the ntnjp.com home page.